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Frequently Asked Questions

What digital strategy is best for my business?

Every business is different – so we avoid ‘cookie-cutter’ strategies. Our first step is a comprehensive discovery and audit phase to understand your business, target audience, competitors, and current performance. We then start to build a business strategy that prioritizes channels and tactics based on how to best exceed your specific goals and align the efforts with your specific budget. We’ll present a clear, data-driven plan for your approval.

How does your creative services and digital marketing services work together?

Our creative process is fully integrated with our data and strategy teams. We don’t just design beautiful assets; we create conversion-driven content (ads, landing pages, videos, etc.) informed by user experience (UX) insights and A/B testing data. Every creative piece is built to achieve a specific marketing objective.

How do we measure success?

Success is defined by your business goals. We move beyond ‘vanity metrics’ (likes or impressions) to focus on Key Performance Indicators (KPIs) that are agreed upon as well as impact your main objectives. This could include metrics (but not limited to) like Return on Ad Spend (ROAS), Cost Per Acquisition (CPA), Qualified Leads Generated, and ultimately, Revenue Growth driven by our campaigns. We always start by defining SMART goals together.

When can I expect to see results?

Digital marketing is a long-term investment. For foundational work, you can typically expect to see measurable results (like significant ranking or traffic increases) within 3 to 6 months. For more intent-based/lead driven campaigns, results are often faster, starting within the first 4-8 weeks once campaigns are optimized. We’ll set realistic, phase-based milestones in our initial strategy.

What happens if a campaign is not working?

We believe in a proactive, data-driven approach. If a campaign isn’t meeting its expected performance benchmarks, we don’t wait for the monthly meeting. We will immediately conduct a deep-dive analysis to diagnose the issue, develop a clear pivot or optimization plan, and communicate the new strategy to you quickly for approval.

What makes your company different from other within the industry?

We differentiate ourselves through our transparent, consultative partnership model and our focus on user experience and results. We don’t just execute tasks; we act as an extension of your team, providing strategic advice and clearly linking your investment back to measurable business outcomes. Our proactive communication ensures you’re never in the dark and this is a team effort at all times.

Who will be my primary point of contact?

Each client is assigned a dedicated HQ Consulting Team Member. This person is your main point of contact, ensuring consistent communication and acting as the liaison between you and our specialized in-house teams (Creative, Analytics, Digital Marketing). They are responsible for making sure your strategy stays aligned with your business objectives and for providing proactive updates.